Shipping policy
Warranty Policy
MANUFACTURER’S WARRANTY & GUIDELINES
Please review our warranty policy and care guidelines to ensure your full satisfaction of our products and understanding of how to care for it as well as its warranty coverage.
WHAT TO EXPECT
Mattress Dimensions: Due to differences in materials and construction, mattress dimensions can vary by
manufacturer, with an industry standard of 1-inch tolerance. Earth Cloud mattress sizes are:
Twin: 38”x 74”
Twin XL: 38”x 80”
Full: 53”x 74”
Queen: 60”x 80”
King: 76”x 80”
Cal. King: 72”x 84”
Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed it may
take time to get your body accustomed to your new bed. This period typically varies from 1 to 4 weeks as
your muscles and joints adjust.
Body Impressions: The comfort layers of a mattress naturally conform to your body and often result in
impressions. These body impressions are normal and therefore do not mean the mattress is defective.
To prevent excess body impressions, you must rotate your mattress whether it is one-sided or two-sided.
Mattress Durability and Life: The Better Sleep Council suggests that the average effective life of a new
mattress is 8-10 years. This is determined by your unique needs and preferences. The effective mattress life is based on comfort preferences and not manufacturing defects. Like a good pair of shoes, they wear in and become more comfortable over time, but eventually wear out due to no fault in their manufacture.
Bed in Box Expansion and Smell:
• Please allow your compressed mattress 24-72 hours to fully expand.
• Do not keep your compressed mattress boxed for longer than 4 months.
• Off-gassing may cause you to notice a ‘chemical smell.’ This occurs after the packing is removed and should take only a few days to clear up.
MATTRESS CARE
DO NOT:
• Allow your mattress or foundation to become stained, soiled or unsanitary. This will void your warranty.
• Jump or stand on your Earth Cloud Sleep Set. Misuse of this kind could cause unnecessary
damage and will void your warranty.
• Use dry cleaning type fluid on your mattress. Such chemicals can damage the components of your mattress.
• Place your mattress on any uneven surfaces.
• Smoke in bed or expose your mattress to flames of any kind.
Proper Frame is Necessary: A stable, supportive frame is necessary to prevent sagging. To comply with the warranty, Queen and King size beds must be on a frame that has solid center support. The Queen must have at least one center support leg, and the King must have at least two legs to ensure proper bed support. Make sure that all the legs are level.
Proper Foundation: It is important to replace an existing box spring with a new model when investing
in a new mattress. Using an old boxspring with a new mattress has three disadvantages:
• The new mattress may feel different once it is set up at home.
• The old box spring may not have the proper support and will thus negatively affect the feel of the
new mattress.
• The new mattress may sag or wear more quickly.
Move Mattress Correctly: Do NOT fold, bend, or curl your mattress. Damages inflicted while improperly
moving your mattress voids your warranty.
Frequently Rotate Mattress: Rotating our mattress equalizes the natural compressions that normally occur.
Refer to WHAT TO EXPECT section above regarding prevention of body impressions.
WARRANTY
EARTH CLOUD SLEEP SOUND LIMITED NON-PRORATED WARRANTY
Earth Cloud warrants your new Earth Cloud mattress or foundation (the “Products”), except for
bed handles, cover fabrics and corner guards, to be free from defects in material and workmanship (“defects”) existing at the time of manufacture and appearing within the applicable warranty period. Earth Clouds’ standard warranty is a 20-10 Year Limited Non-Prorated Warranty. However, select direct contact models come with a 25-Year Non-Prorated Warranty.
The warranty is effective whether the mattress is purchased with matching foundation, or either mattress or foundation is purchased separately. However, use of an improper foundation may cause damage to the mattress and voids this warranty.
Earth Cloud maintains sole discretion regarding the repair or replacement of products. Your product will be repaired or replaced without charge according to the terms set forth in this warranty, should the defect
be due to faulty workmanship or structural defects. Charges will be applied for items not covered by the
warranty, such as the mattress fabric and handles.
This warranty is valid only for the original purchaser, and valid only for residential use.
Contract and commercial usages are not covered by this warranty.
WHAT IS COVERED UNDER THE WARRANTY?
Manufacturing defects related to component materials or construction “defects”:
MATTRESS
• Body impressions at or greater than the below:
• Warranty A: Quilted top, greater than 1-1/2 inches
• Warranty DC: Smooth top, greater than 3/4”
• Coils or wires that are loose or protruding through the fabric
FOUNDATION
• Splitting wood, loose or sagging beams
• Wood or metal protruding through the fabric
• Covered for 2 years from purchase date
WHAT IS NOT COVERED BY YOUR WARRANTY?
This warranty does NOT cover claims for the following issues:
• Normal body impressions (refer to WHAT TO EXPECT above)
• Products that are stained, soiled, burned, or in unsanitary condition
• Resulting from comfort / preference of firmness
• With structural damage caused by an incorrect bed frame. Damage due to an incorrect or
old foundation
• Damage due to improper care and misuse of your mattress (see MATTRESS CARE above)
• Clearance and “As Is” bedding, floor models damaged, or bending of border rods or the spring unit,
which is caused by improper handling.
• Relating to bed handles or cover fabrics. (Loose stitching does not affect the integrity of the mattress.)
GUIDELINES
• Replacement of one piece of your mattress does not mean the other piece will be automatically replaced.
• Prior approval must be received before returning your product to an Earth Cloud dealer or factory.
• All transportation costs must be paid by the purchaser of the mattress and/or foundation.
This warranty gives you specific legal rights, you may also have rights which vary from state to state.
The manufacturer is responsible for no incidental or consequential damages (unless this limitation is
specifically prohibited by local or state statute).
LAW TAG INFORMATION
Every Earth Cloud mattress and foundation has a law tag sewn onto the back of the product. The
information found on the law tag is vital to properly identify the product and associated information must
be provided when making a warranty claim.
